Student Appeals Information
Important Note: This process must be undertaken by the students themselves. Parents and guardians should refer to this guide to the Federal Educational Records and Privacy Act (FERPA).
College-level appeals, such as appeals of final grades, should first start through the faculty member and department level. Please consult the University Catalog for your degree level at https://catalogs.gsu.edu/. Appeals information in each catalog is at Section 1050.80.
In general, the appeals process follows these steps before consideration by the Provost:
- The matter should first be addressed with the faculty member in question. If the matter cannot be resolved with the faculty member, the matter can be appealed to the Department Chair.
- If the matter cannot be resolved through the Department Chair, it can be appealed to the Dean of your college or school.
- If the matter cannot be resolved through the Dean, the student can then appeal the decision of the Dean to the Provost.
For university-level academic appeals or complaints, submit an appeal in writing, accompanied by pertinent documentation describing (a) the specific action, practice, or decision that is problematic; (b) the impact of that decision; (c) what resolution is being sought; and (d) why it should be granted to the Office of the Provost.
Appeals to the Provost’s Office with attachments may be sent to [email protected], or physically mailed with enclosures to:
EVP Academic Affairs/Provost
P.O. Box 3999
Atlanta, Georgia 30302-3999
To promote prompt resolution, complaints must include contact information and be submitted within 10 business days of receiving the college dean’s decision.
The Office of the Provost will normally issue a decision to the student in writing, within 20 business days of receiving the complaint.
University Business Days
What is a business day for Georgia State University?
In general, for administrative/business offices and functions, Georgia State University’s core operating hours are 8:30 a.m. to 5:15 p.m., Monday through Friday, excluding holidays as designated by the university and the Board of Regents.
Additionally, the university is closed for business during the last two calendar weeks of the year for the Winter Holiday break.
More information about university holidays, including specific dates for each year, is available at:
- Office of Human Resources: This page contains official GSU holidays where the university is closed for business, listed throughout the calendar year.
https://hr.gsu.edu/benefits/time-off-and-time-away/ - Office of the Registrar: This site contains Georgia State’s academic year* calendar, including dates where classes are being held and not being held.
https://registrar.gsu.edu/registration/semester-calendars-exam-schedules/
*An academic year begins at the start of a fall semester, continues through the spring semester, and concludes at the end of the summer semester. For example, the 2023-24 academic year is comprised of the Fall 2023, Spring 2024 and Summer 2024 semesters.